| Can I pay for my cruise at the pier? Can I take a partial cruise? Can Passage or a Booking Request Be Refused? Can unaccompanied minors cruise? Do I need extra insurance? If a hurricane threatens, what will happen to my cruise? If I have to cancel my cruise, will I get a refund? Is cancellation coverage available? What are gratuity guidelines for Alaska Cruisetours? What are gratuity guidelines for Canadian Rockies Cruisetours? What are gratuity guidelines for cruises? What does the price of my cruise include? What is included in the price of my cruisetour? What is Royal Caribbean's policy on cruising while pregnant? What type of security is being used to ensure the safety of my personal information? When is the balance due? Will my hotel room on a cruisetour accommodate the same number of people as my stateroom? Can I view Royal Caribbean's Cruise Ticket Contract online? How do I redeem a Royal Caribbean coupon online? Can I use more than one coupon per cruise? I entered my coupon code online. Why didn't my total change? I've already paid for my cruise in full. How do I submit my coupon? Can I transfer my reservation to a travel agent if I purchase my cruise directly from you? Can I pay for my cruise at the pier?
Final payment of the balance must be received at Royal Caribbean's offices at least 60 days prior to the sailing date for 3, 4, or 5-night cruise vacations and 70 days prior to the sailing date for 7-night or longer cruise vacations. The payment schedule for groups is different from that of individuals. You will usually receive cruise and air documents no later than 28 days before the start of your cruise.
For all holiday sailings, (Christmas and New Year's), payment is due 90 days prior to sailing. Can I take a partial cruise?
Yes! Partial cruises allow you to enjoy part of your cruise vacation in the event that you are unable to meet the ship in the scheduled boarding port, or would like to end your cruise earlier than the scheduled departure date.
Requests for security clearance concerning late boarding or early departure must be submitted in writing to the Guest Flight Operations office for consideration at least one week prior to sail date. Guests must have a confirmed reservation in order to receive clearance. If the reservation was made by a travel agency, the agency must submit the request on travel agency letterhead. Guests with reservations made directly through Royal Caribbean International or royalcaribbean.com can submit their own request. Please include a return fax number or e-mail address.
If guests are pre-approved for boarding/departure in an alternate port of call, the ship's security staff is notified to expect the guests at the designated port. The approved guests are responsible for making all travel arrangements and will incur any additional expenses (for flights, hotels, transfers to the pier, etc.). Prepaid gratuities will be added to all approved reservations for the length of cruise.
Restrictions: Certain countries, such as the U.S., Italy and Norway, have cabotage laws affecting passenger movements. These laws restrict foreign flag passenger vessels (such as those operated by Royal Caribbean) from transporting guests from one port to another port in the same country. In the U.S., the cabotage law applicable to the cruise industry is commonly called the Jones Act but is legally titled the Passengers Services Act. A brief summary of this U.S. law follows:
If a passenger (as listed on a vessel passenger manifest) embarks in a U.S. port and the vessel calls in a nearby foreign port (such as Ensenada, Grand Cayman and Nassau) and then returns to the U.S., the person must disembark in the same U.S. port. A passenger who embarks and disembarks in two different U.S. ports (such as Los Angeles and San Diego) would result in the carrier (not the violator) being fined. The vessel must call in a distant foreign port before the U.S. embarkation and disembarkation ports can differ. The nearest distant foreign ports are in or off the coast of South America. If either the passenger's embarkation port or disembarkation port is in a foreign country, then the provisions of this cabotage law do not apply. Nor do they apply in Puerto Rico and the U.S. Virgin Islands.
Similar passenger movement restrictions exist for cruise vessels calling in Italy and Norway.
Please direct any requests and/or questions to the following e-mail address or fax number:
Fax Number: (305) 373-6695
E-mail: AirSeaGFO@RCCL.com
Request Form
Royal Caribbean International maintains the right to deviate from any scheduled port of call without prior notice. Royal Caribbean International is not legally liable for any loss to guests caused by reason of the deviation. In addition, while Royal Caribbean International will attempt to follow our published schedules as closely as possible, they are not responsible if the published times at any ports of call cannot be adhered to. However, Royal Caribbean International will attempt to keep our guests informed of any changes. Can Passage or a Booking Request Be Refused?
We are delighted to have provided a safe and enjoyable cruise to millions of guests over the years. To facilitate our ability to continue to provide safe and enjoyable cruises to our guests, we reserve the right to refuse to accept a reservation request from an individual or group and reserve the right to cancel an existing reservation. For more details, see our Refusal to Transport Policy. That policy provides, among other things, that a reservation request may be denied, for example, where the guest's conduct on a prior cruise has resulted in disciplinary measures by Royal Caribbean.
In addition, a guest may be removed from the vessel where, in the opinion of the ship's captain, a guest is unfit for travel or a risk or danger to himself or herself or a disturbance or danger to others. Such guest may be left at any port or place at which the ship calls without liability to Royal Caribbean. For additional details see the Refusal to Transport Policy and the Guest Vacation Policy.
Royal Caribbean is not liable for its refusal to transport any passenger or for its removal of any guest in accordance with these policies. In addition, Royal Caribbean shall not be required to refund any amount paid by any guest who must leave the cruise vacation prematurely pursuant to the either policy, nor shall Royal Caribbean be responsible for lodging, meals, return transportation or other expenses incurred by the guest or for any consequential or punitive damages. Can unaccompanied minors cruise?
Effective July 1, 2005 guests under the age of 21 must be booked in a stateroom with an adult who is 21 years or older. A parent or legal guardian must accompany guests under the age of 18 and must be resevrved in the same or adjacent stateroom. Acceptable proof will be required. These restrictions may be waived at our discretion where applicable.
Please note: An individual's age on the date of sailing determines his or her status for the entire cruise vacation. Royal Caribbean International does not accept reservations for student groups. Please consult a travel agent for Royal Caribbean's group policies. Do I need extra insurance?
Because our liability for loss or damage is limited by the Cruise Ticket Contract, we recommend that all guests check their own insurance coverage. For greater peace of mind, we offer CruiseCare® Travel Insurance, including medical, baggage and Evacuation coverages to protect you during your Covered Trip. If a hurricane threatens, what will happen to my cruise?
We try to avoid operating any ship in the vicinity of a tropical system and we will monitor the progress of these storms very closely. If there is a potential threat to any of our guests or ships, the itinerary may be altered to try to avoid any interaction with the storm or any affected areas. If I have to cancel my cruise, will I get a refund?
You will get a full refund if you notify us in writing 70 days (60 days for 3 & 4-night cruises) prior to your sailing date. Consult the chart below to determine the cancellation charges applicable later.
Note: No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your vacation once it has begun.
This cancellation policy applies when reserving with our US Office only. Guests should contact their local Royal Caribbean International Office or Travel Agent for full details of applicable cancellation policies.
Days Prior to Sailing | | Charges Per-Person |
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| 3 & 4 Night | | |
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| 60 or more | | No Charge | | 59-30 | | Deposit amount | | 29-8 | | 50% of total price | | 7 or less | | No refund | | | | | | 7-Night | | |
|---|
| 70 or more | | No Charge | | 69-30 | | Deposit amount | | 29-8 | | 50% of total price | | 7 or less | | No refund | | | | | | 8-Night or longer | | |
|---|
| 70 or more | | No Charge | | 69-30 | | Deposit amount | | 29-15 | | 50% of total price | | 14 or less | | No refund |
Holiday Sailings:
Days Prior to Sailing | | Charges Per-Person |
|---|
| 90 Days or more | | No Charge | | 89-30 | | Deposit amount | | 29-8 | | 50% of total price | | 7 or less | | No refund |
Is cancellation coverage available?
Yes. With the CruiseCare® Cancellation Penalty Waiver, if your plans go awry and you cancel - or interrupt - your cruise vacation (for specified reasons), Royal Caribbean will waive the non-refundable cancellation provision of your cruise ticket contract and pay you IN CASH the value of the unused portion of your prepaid cruise vacation. In addition, should you need to cancel for "any other reason" you may be eligible for CRUISE CREDITS - up to 75% of the non-refundable, prepaid cruise vacation cost. What are gratuity guidelines for Alaska Cruisetours?
To thank those who served you well, we generally suggest the following guidelines:
| Tour Director: | $3.00 USD | a day per guest | | Motorcoach Driver | $2.50 USD | a day per guest |
What are gratuity guidelines for Canadian Rockies Cruisetours?
To thank those who served you well, we generally suggest the following guidelines the following prices are listed in Canadian dollars):
| Staff | $25.00 CAD | a day per guest | | Driver/Guide (full-day tour): | $5.00 CAD | a day per guest | | Driver/Guide (half-day tour): | $2.00 CAD | a day per guest | | Traincar Host: | $1.00 CAD | a day per guest |
What are gratuity guidelines for cruises?
So that you can thank those who have made your cruise vacation better than you could have imagined, we've developed these gratuity guidelines:
| Suite attendant: | $5.75 USD | a day per guest | | Stateroom attendant: | $3.50 USD | a day per guest | | Dining Room Waiter: | $3.50 USD | a day per guest | | Assistant Waiter: | $2.00 USD | a day per guest | | Headwaiter: | $.75 USD | a day per guest |
Note: These gratuities apply to guests of all ages.
Gratuities for other service personnel are at your discretion. A 15% gratuity will automatically be added to your bar bill or wine check when you are served. |
Envelopes for gratuities will be provided in your stateroom on the last night of the cruise. Gratuities may be paid in the following ways:
 | Pre paid by having them added to your reservation by your booking agent. | | Added to your onboard SeaPass account. | | Paid in cash at the end of the cruise |
What does the price of my cruise include?
The price of your cruise vacation includes ship accommodations, ocean transportation, most meals, some beverages, and most entertainment aboard the ship. All prices are per-person, based on a double occupancy of the stateroom and are quoted in U.S. Dollars unless otherwise noted. The cruise vacation does not include specialty restaurants, air transportation and transfers (except as noted), or items of a personal nature, such as shore excursions, beverages, and telephone calls. These items may be purchased separately. The cruise fares quoted also do not include any applicable government taxes, fees, or surcharges that may be assessed by any governmental agencies. Such assessment is subject to change without notice at any time whether or not you have a confirmed reservation under deposit or if you have made a final payment. What is included in the price of my cruisetour?
The price of your cruise vacation includes ship accommodation, ocean transportation, most meals, some beverages and most entertainment aboard the ship. All prices are quoted in U.S. dollars unless otherwise noted, on a per-person basis and based on double occupancy of the stateroom. In addition to the above, the price of your cruisetour includes all transportation (e.g. by motorcoach, rail, or otherwise) as indicated in the itinerary and transfers, all sightseeing as indicated in the itinerary, as well as hotel accommodations (based on double occupancy, single occupancy available for an extra charge). The cruise/cruisetour vacation price does not include: air transportation (except as noted), transfers (except as noted), optional shore and land excursions, meals and accommodations ashore (except as noted), certain beverages, casino gambling, photographs, gratuities, telephone calls, specialty restaurants onboard certain vessels, purchases from the ship stores, or items of a personal nature such as medical services, laundry, massages, spa treatments, hair styling or manicures. Some of these items may be purchased separately. Food and beverages are not included on Alaska Cruisetours. On the Canadian Rockies Cruisetours, food is included as noted in the cruisetour itinerary. For cruisetours that include air travel, airfare is included in the package. What is Royal Caribbean's policy on cruising while pregnant?
If pregnant guests have entered or will be entering their 27th week before or during the cruise, they will be unable to travel.
A physician's Fit to Travel note stating that they are in good health, not a high risk pregnancy, and not entering the 27th week is required.
Please fax the document to Special Needs at: 305-539-6666.
The Special Needs Department may be contacted at: 800-722-5472, ext. 34492 or by e-mail: specialneeds@rccl.com What type of security is being used to ensure the safety of my personal information?
We use Secure Sockets Layer Technology (SSL), which is the industry standard tool for encrypting information and keeping data private and confidential online. This technology makes it safe for you to transmit your credit card number and information over the Internet. When is the balance due?
Final payment of the balance must be received at Royal Caribbean's offices at least 60 days prior to the sailing date for 3, 4, or 5-night cruise vacations and 70 days prior to the sailing date for 7-night or longer cruise vacations. The payment schedule for groups is different from that of individuals. You will usually receive cruise and air documents no later than 28 days before the start of your cruise.
For all holiday sailings, (Christmas and New Year's), payment is due 90 days prior to sailing. Will my hotel room on a cruisetour accommodate the same number of people as my stateroom?
Yes. Guests reserved as triples or quads on the cruise portion of a cruisetour will be reserved the same way on the land portion on their cruisetour. Can I view Royal Caribbean's Cruise Ticket Contract online?
To view a copy of Royal Caribbean's Cruise Ticket Contract for all sailings not including the Brilliance of the Seas, please click here. To view a copy of Royal Caribbean's Cruise Ticket Contract for sailings on the Brilliance of the Seas, please click here. How do I redeem a Royal Caribbean coupon online?
It's easy to use a coupon online. You will be prompted to enter the code located on your coupon during the billing process. After your coupon has been validated, the coupon amount will be applied to your total. Can I use more than one coupon per cruise?
No. Right now you can only use one coupon per transaction. I entered my coupon code online. Why didn't my total change?
Coupons are not applied until they have been validated. Once validated, coupons may take up to 48 hours to appear in your Reservation Summary. I've already paid for my cruise in full. How do I submit my coupon?
Coupons may only be submitted online with a payment. If you've already paid in full, please call Customer Service. Can I transfer my reservation to a travel agent if I purchase my cruise directly from you?
Bookings may be transferred to a Travel Agent up until 60 days from creation if the request is made outside of Final Payment period and the booking is not paid in full. If a booking has a ChoiceAir ticket and the transfer request involves a change in currency we cannot accommodate a transfer. If you would like to transfer your reservation to a Travel Agent, please complete this form and return to us via fax.
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