|  | | Do I have to reserve a Shore & Land Excursion now, or can I do it onboard? How can I review Shore & Land Excursion options without purchasing a cruise? How do I create a My Cruises account? How do I search for Shore & Land Excursions specific to my cruise itinerary? How do I confirm a reserved shore excursion? How do I cancel or change my Shore & Land Excursions? How do I remove another guest's reservation added to my reservation? What if I need to make changes to my Shore & Land Excursions within 10 days of my cruise sail date? When can I purchase Shore & Land Excursions? Why do I have to choose a Preferred Language? Is there an Infant Price? What if I don't have a Cruise Reservation Number? What if I can't access my reservation? What if all the Shore & Land Excursions I'm interested in are already sold out? How much time should I allow between Shore & Land Excursions in a day? Why didn't I receive the requested fax confirmation of Shore & Land Excursions purchased? Can I reserve Shore & Land Excursions through my Travel Professional? If I need to change my cruise dates, will my reserved Shore & Land Excursions carry over automatically? I am in the Shop For Or Modify Excursions Now section of the site. Why don't I see some of the Shore & Land Excursions that I saw while I was browsing? Having problems viewing the site? How do I request a Shore & Land Excursion brochure prior to my sailing? What is the refund/cancellation policy in the event of inclement weather or unexpected circumstances? What Shore & Land Excursions do you recommend? Do we have to reserve a Shore & Land Excursion with Royal Caribbean International? Can we go off on our own? If so, can you offer any suggestions on where to go? Are there any requirements, such as visa's or inoculations, for visiting certain ports? I did not receive an e-mail confirmation when I reserved my Shore & Land Excursions. How can I confirm that Royal Caribbean processed my reservation? Are there any specials or discounts for children or seniors? Can I purchase a Shore Excursion on the day I get off the ship? Can I pay for Shore & Land Excursions with more than one credit card? How can I find out if a tour is too strenuous and more than I can handle? Can I reserve a Shore & Land Excursion for guests traveling under a different reservation number from mine? Europe Shore Excursions: Will shore excursions be provided in another language other than English? Europe Shore Excursions: How do I obtain a visa for St. Petersburg if I want to travel independently, not as a participant of a Royal Caribbean Shore Excursion? How do I reserve golf tee times? Alaska Cruisetour: What is a Land Excursion? Alaska Cruisetour: Can I wait until I'm on my land tour to reserve Land Excursions? Alaska Cruisetour: What if I need to cancel a Land Excursion prior to the cruisetour package? Alaska Cruisetour: Does every cruisetour in Alaska visit every city on the list? Alaska Cruisetour: If I need to change my cruise dates, will my reserved Land Excursions carry over automatically? Alaska Cruisetour: Will I see wildlife while on the Land Excursions? Alaska Cruisetour: What is the temperature in Alaska and will I need special clothing on the Land Excursions? Alaska Cruisetour: Can I take my camera and binoculars? Alaska Cruisetour: Are there different activity levels for the Land Excursions? Groups: How can I book a group shore excursion request? Groups: How does Royal Caribbean handle a group shore excursion request? Groups: Does Royal Caribbean offer discounts, complimentary tickets or commission on group shore excursion requests? Groups: Can you refer me to an outside tour operator or Destination Management Company? Groups: How do I book group golf tee times? What if all the Shore & Land Excursions I'm interested in are already sold out? Europe/South America: Will transportation be available from the ship to the city center? Do I have to reserve a Shore & Land Excursion now, or can I do it onboard?
Prereserving your Shore & Land Excursions online is a good way to make sure you don't miss out on your preferred Excursion.
If you decide not to prereserve, forms will be available in your stateroom, at the Shore Excursions/Explorations! Desk onboard, or during your Alaska Cruisetour. Some of our ships also offer an interactive television system that allows guests to reserve tours from the convenience of their stateroom. Any tickets you purchase onboard will be delivered directly to your stateroom. How can I review Shore & Land Excursion options without purchasing a cruise?
Guest can browse all excursions within our program. From the homepage, go to 'Before You Board' located on the top navigation bar. From the dropdown menu, double click on "Shore & Land Excursions".
From the 'Researching your Shore & Land Excursions' section, - select between
 | Browse all Shore & Land Excursions | | Browse excursions by ship and sail date |
Or you can go to "FIND A CRUISE" and select any of the options below in your dropdown menu:
To Search for Shore & Land Excursions for a specific DESTINATION
| Scroll down the page and click on your desired destination. | | Once there, you will see the Learn More About section on the right hand side of the page. Click on the link that says Shore & Land Excursions in... |
To search for Shore & Land Excursions in a specific PORT
| Scroll down the page and click on either Ports of Departure or your desired Destination. | | Once on the Port of Call page for your destination, click on your desired City or Port of Call. | | Once there, you will see the Learn More About section on the right hand side of the page. Click on the link that says Shore & Land Excursions in... |
To search for Shore & Land Excursion on a specific CRUISETOUR
| Select your Cruisetour destination and go to the 'Learn More About' section to view further details. |
To search for Shore & Land Excursions on a specific SHIP's itinerary
| Select any ship from our fleet and to go the "Learn More About" section and click on the Ports of Call link for further details. |
From ACTIVITIES
| Scroll down to the bottom of the page and click on Shore Excursion & Land Excursions link. |
How do I create a My Cruises account?
From the MY CRUISES link, located on the global header of every page, you can create your my Cruises Account. With a My Cruises account, you can review reservations either made online, over the phone or with a travel professional.
Once you click on the My Cruises link, please click on the "Want to create a MY CRUISES account" follow the instructions provided.
Once you have completed the process, you can securely shop for Shore & Land Excursions, view a personalized cruise vacation calendar, complete the Online Check-In process, and more. How do I search for Shore & Land Excursions specific to my cruise itinerary?
To search for Shore & Land Excursions that are specific to your cruise itinerary you will need to log-in to your My Cruises account and enter your cruise reservation number. If you don't have a My Cruises account you can create one now.
From the MY CRUISES link, located on the global header of every page, you can create your My Cruises account. With a My Cruises account, you can review reservations either made online, over the phone, with a travel professional.
Once you click on the My Cruises link, please click on the "Want to create a MY CRUISES account" follow the instructions provided.
Once you have completed the process, you can securely shop for Shore & Land Excursions, view a personalized cruise vacation calendar, complete the Online Check-In process, and more. How do I confirm a reserved shore excursion?
You can check on the status of your reservation Online 1.Simply choose "Purchase" then enter your cruise reservation number. 2.Select your ship name, sailing date, and language preference from the drop-down menus. 3.Then access your information by selecting "View Cart". This will allow you to see any tours you have reserved or paid for. How do I cancel or change my Shore & Land Excursions?
To cancel or change a Shore & Land Excursion, select Shore & Land Excursions from Before You Board menu, click Shop For Or Modify Excursions Now and log in. Then select the excursion you would like to cancel or change from the calendar or your order history.
We offer the following steps to help with the process...
A Guest has the ability to check on the status of their Shore & Land Excursions at any time. From the "Before You Board" section, select "Shore & Land Excursions". Use the "Shop for or modify shore excursions" button.
It will be necessary for you to log-in with your Username and Password. If you've made your reservation on this website, you can simply select your reservation from the drop down menu. Or complete the section in "Your reservation information":
Select "View Calendar" to access your shopping Bag.
Click on the "Order History" button, whick will indicate any tours reserved and paid.
Shore & Land Excursions are subject to cancellations or modification, depending on the number of guests participating. In the event of such changes we will try to give notice before the commencement of the excursion, if possible. Certain excursions have a minimum reservation requirement, or must be limited to a maximum number of participants, as prescribed by the local operator. Not all excursions described on our webstite may be available on all ships or during a particular sailing. How do I remove another guest's reservation added to my reservation?
Once you have requested to add a guest from another reservation, they cannot be removed. What if I need to make changes to my Shore & Land Excursions within 10 days of my cruise sail date?
In order to make any type of changes to your Shore & Land Excursions within 10 days of your sail date, you will need to visit the Shore Excursions/Explorations! Desk once onboard the ship or consult with your Tour Director at the start of your Alaska Cruisetour. Available times offered for excursion of interest will be advised once onboard. Reservation forms will be available in your stateroom, at the Shore Excursions/Explorations! Desk or during your Alaska Cruisetour. Some of our ships offer an interactive TV system, which allows you to reserve your excursions from the convenience of your stateroom. When can I purchase Shore & Land Excursions?
You can purchase Shore & Land Excursions once you've reserved a cruise, received your cruise reservation number, and have made at least one payment toward your cruise, up to 10 days prior to cruise sail date.
To shop for excursions, go to the Before You Board section and select Shore & Land Excursions. Click on the Shop For or Modify Excursions Now button and proceed accordingly. All available Shore & Land Excursions will be provided for your applicable sail date. If we are unable to provide you with available Shore & Land Excursions at the time that you enter the purchase section of the site, you will be advised to visit the website at a later date. Why do I have to choose a Preferred Language?
By choosing a preferred language you are indicating that you would prefer your Shore & Land Excursion to be conducted in that language. To make your experience a more pleasant and enjoyable one, Royal Caribbean International will try to obtain the necessary excursion guides to meet your language preference need. Please note that if we are unable to obtain a tour guide in your preferred language, your excursion will be conducted in English. Is there an Infant Price?
A Shore & Land Excursion may reflect an infant at the price of zero. Depending on the specific excursion, infants within a range on/or about ages 0 to 3 years old (unless tour specifies differently) must sit on a parent's lap. 'Lap babies' (not occupying seat) are free on Shore & Land Excursions. Excursion tickets will indicate no charge within the confirmation summary. Once onboard the ship the shore excursion staff must be advised of the infant's participation accordingly. What if I don't have a Cruise Reservation Number?
You can always browse our Shore & Land Excursions as a way to help you decide which of our exciting destinations you'd like to visit. However, in order to have a Cruise Reservation Number, you must first have reserved a cruise. If you have done so and still have not received a Cruise Reservation Number, please contact your Travel Agent or the person that assisted you with making your cruise reservation. What if I can't access my reservation?
If you are encountering difficulties accessing your reservation, please contact a Customer Service agent for assistance at (800) 398-9819. What if all the Shore & Land Excursions I'm interested in are already sold out?
Unfortunately, it does happen that some of the more popular Shore & Land Excursions sell out. However, other guests also cancel their excursions from time to time. Therefore, check the website often. We recommend that you purchase all Shore & Land Excursions as early as possible after reserving your cruise. A limited amount of space is reserved for sale onboard the ship. How much time should I allow between Shore & Land Excursions in a day?
It varies, based mainly on location. It is generally recommended that you allow one hour to get from one Shore & Land Excursion to the next. When reserving Shore & Land Excursions, the system will hold approximately 45-minute interval between return of one excursion and departure of another excursion for unexpected delays. You will not be able to reserve excursions that fall within 45 minutes of each other as it is considered and overlap by our system. Why didn't I receive the requested fax confirmation of Shore & Land Excursions purchased?
A guest requesting a faxed confirmation should please make sure that the correct and complete information is entered. We cannot process your request if invalid/incomplete information is submitted.
| US/Canada guests should include area code & fax number. | | International guests should include 011 then country code, city code and fax number. |
Can I reserve Shore & Land Excursions through my Travel Professional?
Yes, your travel professional is equipped with the same information that you will find here and can help you decide which Shore & Land Excursions are right for you. If I need to change my cruise dates, will my reserved Shore & Land Excursions carry over automatically?
No, it will be necessary to visit the site and cancel your previous Shore & Land Excursions and re-reserve them using the applicable cruise reservation number and new excursion options for the sailing in question. I am in the Shop For Or Modify Excursions Now section of the site. Why don't I see some of the Shore & Land Excursions that I saw while I was browsing?
While browsing, you will be able to see all the Shore & Land Excursions that are offered in that port of call. However, some excursions may not be available on the dates of your specific sailing. In order to view the excursions that apply to your sailing date, you will need to choose the Shop For Or Modify Excursions Now option and enter the appropriate information. Having problems viewing the site?
The problem may be with your computer's...
| Browser | | Javascript |
Your computer's javascript must be enabled in order to provide functionality on our website. Your browser settings may require upgrading when you encounter difficulties accessing certain secure site pages. Please reference the Technical information available in the Technical information category of Frequently Asked Questions. How do I request a Shore & Land Excursion brochure prior to my sailing?
There isn't a separate printed Shore & Land Excursion brochure pamphlet. This information is contained within the cruise ticket document. Please open the cruise ticket document upon receipt to the table of contents and look for an item named Shore Excursion Information. Please refer to the page number outlined for access to this pertinent information.
Guests visiting our website can now have the capability of downloading and printing a Shore & Land Excursion brochure a few months prior to their sailing date. The Shore & Land Excursion brochure is in PDF file format only by specific ship and sail date. The information on the screen can be reviewed or printed if desired. In order to print, click on the Print. Please note that you will be unable to modify the document.
From the Shore & Land Excursions site, click on Download Brochure.
Simply enter the following information: Ship, Sail Date, and Currency, and click on Submit.
Acrobat®Reader®is required in order to view the document. If you do not already have Acrobat Reader, a link for download is provided for your convenience. Remember that your computer's javascript must be enabled in order to provide functionality on our website. What is the refund/cancellation policy in the event of inclement weather or unexpected circumstances?
Please see our Terms and Conditions page for detailed information regarding cancellation and refunds. What Shore & Land Excursions do you recommend?
We recommend all Shore & Land Excursions and strive to include a wide variety of activities to accommodate each guest. Reviewing all Shore & Land Excursion descriptions is very important and will be the best way for you to determine the excursions that best suit your personal preferences, interests, lifestyle and hobbies.
With reference to which specific excursion to take, this again is subject to personal preferences and what other excursions/plans you have planned in each of the ports. Do we have to reserve a Shore & Land Excursion with Royal Caribbean International? Can we go off on our own? If so, can you offer any suggestions on where to go?
You are not obligated to book an excursion with Royal Caribbean International in order to leave the ship. There is public transportation at most ports. We suggest you visit your local library, bookstore or a pertinent website to determine where you would like to go.
Please be aware that we cannot offer any alternatives from Royal Caribbean International's established excursion program. All Royal Caribbean International excursion programs are coordinated with reputable tour operators and include a comprehensive overview of the most popular sites of interest. Royal Caribbean International will not be liable for any loss, injury or damage to any person or property arising from guests choosing to tour the port on their own. We cannot validate or account for conditions that may not be suitable or safe for our guests. Please keep in mind that some ports have visa requirements and restrictions that may prevent you for venturing off on your own.
The usual safety precautions practiced in any urban or tourist area ought to be practiced as well during your cruise visits. Are there any requirements, such as visa's or inoculations, for visiting certain ports?
Given the events over the last few years, having the proper travel documents has been a considerable concern of many prior to enjoying a carefree vacation. Passport, visa and inoculation regulations may vary by destination and may change from time to time. It is the sole responsibility of the guest to obtain and have available when necessary the appropriate valid travel and health documents such as passports, visas, vaccination certificates, etc., that are necessary for air travel, disembarkation at the various ports of call and re-entry into the appropriate country of origin.
We would like nothing better than to be pro-active in addressing your concerns however, in doing so, we may fail to provide you with the most accurate and up to date information available. Therefore, we believe it would be in your best interest to refer your questions to the Embassies of the countries you are going to visit or the visa service of your choice.
We recommend that you visit your nearest consulate office or website for appropriate travel documentation requirements.
For Russia....
Guests participating in shore excursions organized through Royal Caribbean do not need an individual Russian Tourist Visa to proceed ashore when on the cruise line's organized tour(s). These participants are covered by the "blanket Visa" obtained by our local tour operator. Guests should remember, however, that without an individual Russian Tourist Visa, shore side visitation is limited to the period of the shipboard excursion and you will not be permitted to leave the ship outside of the excursion hours.
Those guests who reserve an independent car or van through the Shore Excursion department will not need an individual Russian Tourist Visa to participate in this program. As these participants are also covered by the "blanket Visa" obtained by our local tour operator.
Guests who wish to sightsee independently or sightsee outside of Royal Caribbean shore excursion hours must obtain an individual Russian Tourist Visa before leaving home. Guests who have not purchased a shipboard organized shore excursion and do not possess a valid Russian Tourist Visa will not be permitted ashore in St. Petersburg.
Should you wish to obtain an individual Russian Tourist Visa, you will need to be sponsored by a licensed Russian Tour Company. This company must provide you with the needed Visa Support Letter and documentation necessary for you to obtain a Russian Tourist Visa. It will then be necessary for you to contact a visa service agency, where you can call, email or download forms, fee details, and information on the procedures that you will need to follow. Guests should remember that when applying for a visa, you would need a valid passport, which does not expire at least 6 months beyond the last day of the cruise.
We recommend that all guests, regardless of your sailing date check with their health care professional or a Travel Medicine Specialist certifiedby the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control Traveler's Health website at www.cdc.gov/travel or toll free at 1-877-FYI-TRIP, and the World Health Organization website at www.who.int/vaccines-diseases/.
As detailed in our brochure, all guests must ensurethat they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended, but in some circumstances they are required. I did not receive an e-mail confirmation when I reserved my Shore & Land Excursions. How can I confirm that Royal Caribbean processed my reservation?
If you did not receive an e-mail confirmation, you may return to this site at any time to confirm your Shore & Land Excursion reservation.
In order to confirm your reservation, you may be required to log in. You can access the reservation information by visiting your Calendar or viewing your Order History. Then you can e-mail, fax &/or print your Calendar or Order History details as confirmation of your Shore & Land Excursion reservation. Are there any specials or discounts for children or seniors?
Unfortunately, we do not offer discounts or alter published prices between sailings. All published excursion prices are in effect throughout the season. Where applicable, children's Shore & Land Excursion prices pertain to children 12 years of age and under. A parent or guardian must accompany guests under 18 years of age. We must adhere to any age restriction imposed by the tour operator, which is usually referenced within the excursion description.
Depending on the specific excursion, infants within a range on/orabout ages 0 to 3 years old (unless tour specifies differently) must sit on a parent's lap. 'Lap babies' (not occupying seat) are free on Shore & Land Excursions. Excursion tickets for infants are not issued but once onboard the ship the Shore & Land Excursion staff must be advised of the infant's participation accordingly.
Shore & Land Excursion pricing is directly linked into the reservation information. The Customer Service Department, (800) 529-6918, should be immediately advised of any guest age error existing within the reservation to ensure correct excursion pricing. Can I purchase a Shore Excursion on the day I get off the ship?
Yes, in many ports of call Shore Excursions have been designed for guests with late flights. Please verify your flight time prior to reserving this type of excursion online. Please note that all flights handled by Royal Caribbean International for air/sea passengers are subject to space availability. Air flight departures are not subject to tour requests. However, the tour reservation is subject to flight departure cutoff times to airport scheduled, as noted within description. Can I pay for Shore & Land Excursions with more than one credit card?
Yes, you can pay with multiple credit cards. When you reach the billing section, simply select the option to pay with multiple credit cards and enter the required information. How can I find out if a tour is too strenuous and more than I can handle?
To assist guests in choosing their Shore & Land Excursions, all tours have been graded according to the level of activity they entail. Please refer to the symbol(s), which is located at the bottom of each tour title and appear within each tour description. The symbols represent Mild/Moderate/Strenuous. Can I reserve a Shore & Land Excursion for guests traveling under a different reservation number from mine?
Yes, you can. You will need their reservation number to proceed with reserving their excursions. You can select to add guests from another reservation number when you log in or when you select an excursion. Europe Shore Excursions: Will shore excursions be provided in another language other than English?
For a pre-determined shore excursion to be provided in another language (i.e. Spanish, French, German &/or Italian), the required minimum of 25 guests must be met. Please contact the Shore Excursion office directly onboard the ship for further details. Europe Shore Excursions: How do I obtain a visa for St. Petersburg if I want to travel independently, not as a participant of a Royal Caribbean Shore Excursion?
Royal Caribbean International does not provide independent visas. Please contact a visa service of your choice or the local consulate for required documentation, fees and forms. How do I reserve golf tee times?
Golf excursions may be reserved online or onboard your cruise. It is important to note that golf courses and prices are subject to change. For tournaments, only certain dates will be available for prereserving online. Alaska Cruisetour: What is a Land Excursion?
A Land Excursion is an optional tour provided by independent tour contractors that guests can choose to purchase and participate in while on the land tour portion of their Alaska Cruisetour package. Land Excursions are available as an enhancement to your vacation and an opportunity to enjoy each destination to the fullest. Options include helicopter flightseeing, visiting a sled dog kennel or a flight to the Arctic Circle. Alaska Cruisetour: Can I wait until I'm on my land tour to reserve Land Excursions?
Yes. While we recommend reserving your Land Excursion as soon as possible after reserving your cruise, you may also reserve and cancel Land Excursions with your tour director after your land tour has commenced. Alaska Cruisetour: What if I need to cancel a Land Excursion prior to the cruisetour package?
You may return here at any time 10 days prior to your sail date for post cruisetour packages or 10 days prior to your start date for pre cruisetour packages and make changes to your land excursion reservations. Alaska Cruisetour: Does every cruisetour in Alaska visit every city on the list?
While browsing, you will be given a list of all cities within Alaska that are visited on the land portion of your cruisetour. We offer a variety of options within each city. Alaska Cruisetour: If I need to change my cruise dates, will my reserved Land Excursions carry over automatically?
No, they will automatically be cancelled and it will be necessary to rebook your excursions. Alaska Cruisetour: Will I see wildlife while on the Land Excursions?
On many excursions you'll have the opportunity to sight bears, moose, and caribou, among other animals. However, we cannot guarantee this, as animals follow their own schedule and may not always be visible. Alaska Cruisetour: What is the temperature in Alaska and will I need special clothing on the Land Excursions?
The temperature in south-central and interior Alaska averages between 55-60 degrees during the summer months. There are notes regarding special clothing in the descriptions of the Land Excursions. Alaska Cruisetour: Can I take my camera and binoculars?
On most tours it is acceptable to take both camera and binoculars. There are special instructions in the individual descriptions if you are unable to bring these items. Alaska Cruisetour: Are there different activity levels for the Land Excursions?
To assist guests in choosing their Land Excursions, all tours have been graded according to the level of activity they entail. Please refer to the symbol(s), which is located at the bottom of each excursions title and appear within each excursion description. The symbol(s) represent Mild/Moderate/Strenuous. Groups: How can I book a group shore excursion request?
Group shore excursion requests may be submitted for groups of 40 guests or more to the email address: groupshorex@rccl.com or faxed to 305-579-0193. Groups: How does Royal Caribbean handle a group shore excursion request?
Once the group shore excursion request is submitted, we will contact our tour operator for the possibilities of customizing a shore excursion (private buses, private vessel, etc). Please note that the price of the shore excursion is subject to change from the published price. Groups: Does Royal Caribbean offer discounts, complimentary tickets or commission on group shore excursion requests?
No, we do not. Groups: Can you refer me to an outside tour operator or Destination Management Company?
No, we are unable to recommend outside tour operators, as we are not familiar with their tour content/s and most importantly, their safety/insurance record. Please note that we cannot offer any alternatives from the established excursion program as we cannot validate costs or account for conditions that may not be suitable or safe for our guest(s). All tour programs are coordinated with reputable tour operators, equipment and include a comprehensive overview of the most popular site of interest to guests. Groups: How do I book group golf tee times?
Golf tournaments arrangement can be made 40 guests or more to the email address: groupshorex@rccl.com or faxed to 305-579-0193. It is important to note that availability depends on the golf courses and prices are subject to change. What if all the Shore & Land Excursions I'm interested in are already sold out?
Unfortunately, it does happen that some of the more popular Shore & Land Excursions sell out. However, other guests also cancel their excursions from time to time. Therefore, check the website often. We recommend that you purchase all Shore & Land Excursions as early as possible after reserving your cruise. A limited amount of space is reserved for sale onboard the ship. Europe/South America: Will transportation be available from the ship to the city center?
Many ports are not located in the city center. For the convenience of guests, a shuttle service has been arranged (for a nominal fee) in those ports that are located approximately 1 mile or more away from the closest city center and/or do not have adequate local transportation available. This service is set up to complement local transportation and guests are welcomed to utilize local services when/where available. Details of which ports will have a shuttle service and its relevant costs will be advised on board the ship.
Please note that this applies to Europe and South America sailings. Please reference mailer for additional information. |
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